How to Get Help

Need help with your Internet service? We're here to assist you.

Our technical support representatives are prepared to cover issues directly related to our service, such as not getting an answer when you try to connect, being unable to use the Internet once you are connected, and so on. Internet support is provided at no cost to wk.net customers. We work hard to resolve these issues to your satisfaction. Our ability to assist you when you use other software to connect to our service is necessarily limited, and we appreciate your understanding that we cannot support all available Internet software.

Obtaining Support

Via E-Mail

For non-urgent support issues, please use our e-mail support address: support@wk.net. We will try to reply to you within 24 to 48 hours. 

Tech Support #

Call our toll free tech support line at 1-888-897-8521. Help is available 24 hours a day!  Just call and one of our technicians will be more than happy to assist you with your problem.  This number is only available to our internet customers.  If you're interested in signing up for WK internet, then please call our main office at 1-877-954-8748.